Terms and Conditions - Low Ploughlands

Terms and Conditions

Check in is from 5p.m. and check out is by 9 a.m. on the day of your departure;
All linen (bed sheets, hand towels, bath towels, bath mats, and tea towels) will be provided.
We are sorry, but we are unable to accommodate any dogs;
We can hold provisional bookings for 5 days. Bookings will be confirmed by email when we’ve received a 25% non-refundable deposit;
Payment is to be made by BACS or Credit/Debit card via our own website or through the booking portal that you used to book us: VRBO, Tripadvisor, Booking.com, The Plum Guide or Air B&B;
Balance of payment is due 8 weeks prior to your stay in full. If you book less than 8 weeks prior to your stay, we will ask for payment in full;
We reserve the right to refuse booking or cancel bookings already made subject to refunding any sums you have paid without further liability on our behalf;
If a guest has to cancel, then they must notify us in writing. You will be refunded in full subject to a 5% cancellation fee if you cancel more than 5 days before your check-in. You will not be refunded if the cancellation is made 4 days or less before check-in, or during your stay.
Payment refunds from cancellations made within 60 days of the booking, will be processed on the day that your booking would have started. For cancellations made 61+ days before the booking will be refunded within 5 days. All cancellations are charged a one-time 5% non-refundable
booking fee.
Please note if you choose to depart early from your booking, there will be no refund due;
If in the unfortunate event a guest falls ill with COVID 19 at our properties, then they must get a test immediately and self-isolate. They must return home as soon as possible where safe to do so in their own transport or a private car. If this is impossible then the guest will be responsible for the cost of their extended stay as per government guidance.
Booking confirmations and invoices must be checked immediately on receipt for any errors. Any errors must always be notified by email within 10 days following the date of the confirmation/invoice and before the start of your stay;
The booking must be taken by the same person who confirms the booking. This person will be solely liable for the cost of making good any damage caused to the property during their stay whether that damage is caused by them and or anyone of their guests. The owners reserve the right to recover the cost of lost earnings in the event the damage cannot be made good in time for the next guest;
The number of people occupying the Property will not exceed the number stated when booking;
Guests are responsible for adhering to government regulation in terms of COVID 19 and any other government regulation that restricts numbers of guests and how they can interact.
The Property will be used solely for the purpose of a holiday by the person booking and their guests for the duration of their confirmed booking only. You must not permit any other person other than the booked guests to stay at the Property, and or to allow any access to the unit’s facilities;
You are responsible for keeping the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after your departure and for any consequential loss;
We reserve the right to request a refundable £400 damage deposit per property. This will be held on a card and money only taken in the unlikely incident that you have caused damage. A check of the property will be carried out on the day of your departure. Small one off accidental breakages of glasses or crockery are not included providing it is just one or two. It is appreciated if you tell us if anything like this has occurred so that we can replace items for the next guests. In the event of any damage being caused to the property, we reserve the right to retain the full £400 damage deposit. In the event that the cost of rectifying any damage or loss to our property exceeds the £400 damage deposit, we reserve the right to claim in full any additional costs incurred as a result. For the avoidance of doubt this includes additional cleaning costs, our time at £50/hour, the costs of any materials and contractors required to make good the damage and any associated professional or legal advice required to rectify the damage. In the event that as a result of damage you have caused to the property results in us having to cancel future bookings, you will be liable in full for this loss. Please report any accidental damage or issues with the property, its equipment or contents when vacating to ensure we can put these matters right for our next guests. We reserve the right to charge you for the cost of any replacement items;
Hot Tubs rules:

Ensure the water levels are maintained above the jets at all times with the hose pipe provided, if this is not maintained the motors will burn out and will have to be replaced at your cost.
The hot tub cover must be clipped and strapped down when not in use.
The hot tub cover must be carefully taken off in its entirety by 2 people and reinstalled after each use to prevent loss of temperature from the hot tub.
You must not sit or stand on the cover, it is fragile and not designed to carry weight.
The hot tub must only be accessed using the steps provided and entry and exit must be via this platform only.
Shower with soap and water before entering the hot tub to avoid oils from moisturisers and any dirt from feet entering the hot tub. Fake tan will stain the hot tubs and no one with fake tan must enter the hot tubs.

The hot tub MUST NOT be used by Children under 5 and pregnant women.
Guests with heart conditions, asthma or epilepsy are advised to consult their doctor prior to use and any guest with concerns about a medical condition that could be aggravated or triggered by the hot tub is advised not to use it
Never use the hot tub alone.
You must not jump into the hot tub or cause water to splash out; the hot tub is designed for relaxation, not exercise.
The hot tub has a maximum capacity of 6 persons at any one time.
Children should be supervised at all times in and around the hot tub.
It is recommended that the hot tub is not used immediately after a meal or under the influence of alcohol or drugs.
Avoid entering the hot tub immediately after exercise as the water temperature can affect the heart rate.
It is recommended bathers do not exceed 15 minutes’ immersion at a time.
Only use plastic glasses provided for drinks whilst in the hot tubs.
Guests should avoid submerging their head and swallowing hot tub water.
Do not use electrical devices near the hot tub.
Do not switch off hot tub unless in an emergency or if your told to do so by us.
If there is a problem with the hot tub, please contact us first. Do not attempt to fix the problem yourselves.

If the hot tub rules are not followed, then we reserve the right to turn it off and exclude you from it.
If the hot tub breaks down through no fault of your own, then the refund available is £25 a day up to a maximum of £125.
If the hot tub breaks down through misuse, then you will liable for the cost of repair. All costs to repair will be the liability of the lead person identified on the booking form.
The use of the hot tub must not be used after 11pm; this is for safety and to reduce noise pollution for neighbours.
The hot tubs are cleaned and chemically treated ready for each new set of guests. Whilst we try to ensure hot tubs are warm (36-38 degrees) for our guests arrival, this cannot be guaranteed.
Please do not use oils or other chemical products in the hot tubs and ensure the instructions provided are followed at all times, no responsibility or liability is implied or accepted by the us for situations arising from the result of neglect or lack of understanding from any guest within the party, if you are unsure please contact us to request instruction prior to use.
Allergies – Any consumables and/or food products provided in your ‘welcome pack’ could contain allergens. Whilst we will try to accommodate all dietary and personal requirements, we are unable to guarantee that all allergens can be eliminated, as such no subsequent claims for issues arising as a result of allergens will be entertained by Low Ploughlands and the Holidaymakers attention is drawn to this.
There is a strict no smoking policy inside any property. Please dispose of your cigarette butts responsibly in the receptacles provided outside the front doors. The use of recreational drugs is strictly prohibited and if the owners find evidence of their use, they reserve the right to ask the guests to leave immediately.
Force Majeure. In the event of circumstances arising (natural or human) that are outside of our control that prevent the completion of, or cause an interruption to your stay, we will do our best to accommodate you, but cannot take on any formal obligation to provide alternative accommodation;
Please note, no responsibility will be taken by the owners in the event of flooding where any guest chooses to ignore the advice available in the Welcome Pack on use of the private access road to Low Ploughlands in times of extreme wet weather.
We would respectfully ask guests to observe the Countryside Code and have consideration for any wildlife, farm stock and our neighbouring farmers to ensure your enjoyment doesn’t interfere with theirs. In the event of any complaints received by other guests and or our neighbours, we reserve the right to ask our guests to leave immediately. In this event there will be no refund due.
Risks: Whilst the serene setting is idyllic and we take great care to ensure the safety of our guests, accidents can happen. We are not responsible for such accidents to you or your property and guests (to the greatest extent permitted by law). It is your responsibility to supervise any children. We draw your attention to the nearby watercourses and ask that you refrain from entering these at any time. Please observe a strict 20 mph speed limit along our private road at Low Ploughlands and be aware of all users including farm traffic, children, livestock, walkers (there is a public right of way) and any other user.
That you will (and ensure that your Guests will) use the Property lawfully, will not abuse any facilities provided as part of the Rental agreement and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Property or Rental Agreement.
We accept no liability for theft, damage of whatever nature during or as a result of your stay.
You are responsible for notifying all Guests before the Holiday Period starts of your and their obligations stated above.
To allow the Owner or his representative to access the Property at any reasonable time during the Holiday Period provided the Owner provides reasonable advance notice (except in emergencies).

We hope you enjoy your stay and please do not hesitate to call Harriet or Ed if you have any questions.